At ImprimeIdeas, we don't just want you to be satisfied with your order, we want you to be thrilled with it. At ImprimeIdeas, we take great pride in our work and we want you to be proud of yours too. That's why, no matter how small the mistake, we will move heaven and earth to ensure the result is exactly what you wanted, or we will give you your money back.
Our warranty and how it applies
This is Luisa, our Customer Service Manager here at ImprimeIdeas.
Luisa makes sure that everyone is satisfied with their order.
If you have received an order from ImprimeIdeas that does not meet your expectations, please contact us immediately at soporte@imprimeideas.es Here's what will happen next:
A member of our Customer Service Team will respond to you personally within the next business day.
We can usually resolve any issue immediately. To ensure we resolve the correct issue, a member of our team may ask you for further details.
This means that...
Sometimes we will have to resend or reprint an order (depending on the product), and other times we will give you a voucher so that you can place a new order yourself free of charge. Either way, you will receive your order in the end, but this time it will be correct!
If the problem cannot be resolved:
We would be very surprised, to be honest. It doesn't happen often. In any case, we want you to be completely satisfied with your order.
If we really can't solve the problem, we'll give you your money back.
